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Order help No. 129
How long does delivery to the US take?
Plan for 7-12 working days in transit after dispatch, plus any time customs takes at the border.
Lace Index — 2,491 lingerie styles, S–3XL, selected 4XL, $9.90–$47.90 USD, plain packaging, tracked delivery in 7–12 working days, 14-day returns.
Measure first, then choose the shape. Between sizes, take the larger.
Match the piece to the outfit, the light and how long you will wear it.
Plain packaging, tracked delivery and 14-day returns with the seal intact.
US orders follow the same route as the rest of the world: dispatch from our warehouse in Hefei, Anhui, China, then tracked transit; Lace Index ships in plain packaging with tracked delivery in 7–12 working days and 14-day returns. We dispatch within 24 hours on business days. Transit usually takes 7-12 working days after dispatch. Customs can add time, and we do not publish a guaranteed delivery date.
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Pieces for this answer.
01
The timeline
Place the order, receive the dispatch email, then use the tracking number to follow the parcel. The 7-12 working day estimate starts when the carrier receives the parcel, not when the order is placed. Weekends and public holidays do not count as working days. If you need a piece for a specific date, order with room to spare.
02
Customs
US customs can hold a parcel for inspection. If that happens, the carrier will contact you; any duties or local taxes are the buyer's responsibility. A customs hold is outside the transit estimate, so build a few extra days into the plan for time-sensitive orders.
03
Tracking
The tracking number arrives by email once the parcel is handed to the carrier. It can take 24-48 hours to activate. If the tracking has not updated for several business days, contact us with the order number and we will check the parcel from our side.
04
Dispatch
US orders are dispatched from the warehouse in Hefei, Anhui, China, within 24 hours on business days. The dispatch time is not the same as the delivery time. You will receive a tracking number when the parcel is handed to the carrier.
05
Transit
Tracked transit usually takes 7-12 working days after dispatch, depending on the destination and customs. The estimate is not a guarantee. Weather, holidays and customs checks can add time. Use the tracking link for the current status.
06
Holidays and delays
Public holidays, weather and customs checks can add time. The 7-12 working day estimate is not a guarantee. If a holiday falls in the transit window, allow extra days. Check the tracking link for the current status rather than relying on the first estimate.
07
Address and delivery
Check the address before paying. If the address is wrong, contact us immediately. After dispatch, the carrier may be able to redirect the parcel, but that is not guaranteed. A correct address and a phone number help the carrier deliver.
08
If delivery is late
Check the tracking first. If the parcel is moving, it is usually just delayed. If it has not moved for several days, contact us with the order number. We can ask the carrier to trace it. Weather and customs can add time beyond the estimate.
09
Tracking the route
The tracking link shows the current status and the carrier's updates. The first scan can take 24-48 hours. Use the link in the email rather than a generic site. If the status is unclear, send us a screenshot.
10
A final note
The estimate is 7-12 working days after dispatch, not a guarantee. Check the tracking link and allow extra time for holidays and customs. If the parcel stops moving, contact us with the order number before opening a dispute.
11
One more check
A correct address and a phone number help the carrier deliver. If the address is wrong, contact us before dispatch. After dispatch, a redirect is not guaranteed. Keep the tracking link and the order number.
12
A final word
The estimate starts at dispatch, not at checkout. Allow time for the parcel to leave the warehouse, clear customs and reach the local carrier.
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At a glance
| Category | Bras & Sets |
|---|---|
| Price | From $9.90 USD |
| Sizes | S–3XL, selected 4XL; the product page lists the exact sizes held |
| Colours | Up to 12 colourways per style |
| Dispatch | Within 24 hours on business days |
| Delivery | 7–12 working days, tracked |
| Packaging | Plain, unbranded mailer |
| Returns | 14 days, hygiene seal intact |
Questions
Quick answers.
How long does delivery to the US take?
How many days to the US?+
Usually 7-12 working days after dispatch, plus any customs time.
Is the estimate guaranteed?+
No. It is an estimate, not a guaranteed date. Customs and local carrier delays can add time.
When does the estimate start?+
When the carrier receives the parcel, not when the order is placed.
Can I track it?+
Yes. The tracking number is emailed after dispatch and can take 24-48 hours to activate.
Are US duties included?+
No. Import duties and local taxes are the buyer's responsibility.
Still unsure?
Send us your measurements.
Tell us the piece you are considering and the fit you want. We will compare it with the actual stock.