FAQ
Sizing, delivery, packaging, payment and returns.
Short answers to the questions we receive most. If yours is not here, use the contact page.
How do I choose a size?
Core styles run from S to 4XL. Measure your underbust and fullest bust, then check the size list on the product page. Between two sizes, take the larger. The fit guide has the full chart.
How long does delivery take?
Orders leave the factory within 24 hours on business days. Tracked delivery usually takes 7–12 working days, depending on the destination and customs.
Is the packaging discreet?
Yes. Every order ships in a plain, unbranded mailer. There is no product name, logo or category on the outside.
Can I pay with a debit or credit card?
Yes. PayPal checkout accepts cards, even without a PayPal account, where PayPal supports guest card payments. Prices are in USD and include payment costs.
Can I return a piece?
Yes, within 14 days of delivery. The piece must be unworn and the hygiene seal must be intact. Start a return through the contact page.
Do I pay customs or import tax?
Prices do not include import duties or local taxes. Any charge from your customs office is the responsibility of the buyer.
Is the stock shown on the site real?
We list the colours and sizes we actually hold. Stock is reviewed weekly, but a style can sell out between reviews. If an item becomes unavailable after payment, we refund that item in full.
How should I wash lace and mesh?
Hand wash in cool water with a mild detergent, or use a mesh bag on a delicate cycle. Do not tumble dry. The care guide covers lace, mesh, satin and hosiery.
Can I change my address after ordering?
Contact us as soon as possible with the order number. If the parcel has not left the factory, we can usually update the address. Once it is with the carrier, the change must be made through the tracking link.