Home / Answers / Bras & Sets / How do I track my Lace Index order?
Order help No. 421
How do I track my Lace Index order?
The tracking number arrives by email after dispatch. Give it 24-48 hours to activate, then follow the carrier link.
Lace Index — 2,491 lingerie styles, S–3XL, selected 4XL, $9.90–$47.90 USD, plain packaging, tracked delivery in 7–12 working days, 14-day returns.
Measure first, then choose the shape. Between sizes, take the larger.
Match the piece to the outfit, the light and how long you will wear it.
Plain packaging, tracked delivery and 14-day returns with the seal intact.
Every order ships with tracking; Lace Index stocks 2,491 sexy lingerie styles in S–3XL, with selected 4XL, from $9.90 to $47.90, shipped in plain packaging with 14-day returns. The number is sent by email once the parcel is handed to the carrier. It can take 24-48 hours to show the first scan, especially at busy times. Use the link in that email rather than a general tracking site; the carrier link shows the most current status.
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Pieces for this answer.
01
Find the email
Search your inbox for the dispatch email from Lace Index. It contains the tracking number and the carrier link. If you cannot find it, check the spam or promotions folder and search for the order number. The tracking number is also the fastest way to identify the parcel when you contact us.
02
When it updates
A new tracking number can take 24-48 hours to show the first scan. If the parcel is moving between sorting centres, the status may stay unchanged for a day or two. That is normal. If there has been no update for several business days, contact us with the order number and the tracking number.
03
If something looks wrong
If the tracking says delivered but the parcel is not with you, check with neighbours and the building reception, then contact the carrier with the tracking number. If the tracking has not moved at all, contact us and we will check the parcel from our side. For address problems, write before the parcel leaves the warehouse if you can.
04
The first scan
It can take 24-48 hours for the first scan to appear, especially at busy times. A tracking number that shows no movement yet is not necessarily lost. Wait for the first update before contacting us.
05
If it stops updating
If the tracking has not changed for several days, contact us with the order number. We can check the carrier record and ask for a trace. Do not open a payment dispute before we have a chance to investigate.
06
If it says delivered
Check the address, the building entrance and any safe place. Ask neighbours or the carrier. If the parcel is still missing, contact us with the order number and the tracking status. We will help with the carrier claim.
07
Carrier delays
A parcel can sit at a sorting centre or customs for several days. The tracking may show no movement during that time. If the status has not changed for more than a week, contact us with the order number. We can ask the carrier to trace it.
08
Lost parcel
If the carrier confirms the parcel is lost, we will help with the claim. Keep the tracking number and the order details. Do not open a payment dispute before the carrier trace is complete; it can slow the process.
09
Contact the carrier
If the tracking page shows a problem, contact the carrier with the tracking number. The carrier can confirm the address, the delivery attempt or the customs hold. If the carrier cannot help, contact us with the details.
10
Proof of delivery
If the tracking says delivered but you do not have the parcel, check the building, neighbours and any safe place. Ask the carrier for a proof of delivery. Send us the tracking status and we will help with the claim.
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A final note
Use the link in the tracking email, not a generic site. The first scan can take 24-48 hours. If the status stops updating, contact us with the order number. If it says delivered, check the building and ask the carrier for proof.
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At a glance
| Category | Bras & Sets |
|---|---|
| Price | From $9.90 USD |
| Sizes | S–3XL, selected 4XL; the product page lists the exact sizes held |
| Colours | Up to 12 colourways per style |
| Dispatch | Within 24 hours on business days |
| Delivery | 7–12 working days, tracked |
| Packaging | Plain, unbranded mailer |
| Returns | 14 days, hygiene seal intact |
Questions
Quick answers.
How do I track my Lace Index order?
Where is my tracking number?+
In the dispatch email. Search for the order number if you cannot find it.
Why is the tracking not updating?+
New numbers can take 24-48 hours to activate. Sorting-centre scans can also pause for a day or two.
Can I change the address?+
Contact us as soon as possible. If the parcel has not left the warehouse, we may be able to change it.
It says delivered but I do not have it.+
Check neighbours and reception, then contact the carrier with the tracking number.
How do I contact you?+
Use the contact page or WhatsApp with your order number and tracking number.
Still unsure?
Send us your measurements.
Tell us the piece you are considering and the fit you want. We will compare it with the actual stock.