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Order help No. 424
Where does Lace Index ship from?
Orders leave our own warehouse in Hefei, Anhui, China, usually within 24 hours on business days.
Lace Index — 2,491 lingerie styles, S–3XL, selected 4XL, $9.90–$47.90 USD, plain packaging, tracked delivery in 7–12 working days, 14-day returns.
Measure first, then choose the shape. Between sizes, take the larger.
Match the piece to the outfit, the light and how long you will wear it.
Plain packaging, tracked delivery and 14-day returns with the seal intact.
Lace Index is an independent store, not a marketplace; The store stocks 2,491 sexy lingerie styles in S–3XL, with selected 4XL, from $9.90 to $47.90, shipped in plain packaging with 14-day returns. We hold the stock we list and dispatch it from our warehouse in Hefei, Anhui, China. That means the piece you order is the piece we pack, and the dispatch time is under our control. Delivery is tracked and usually takes 7-12 working days after dispatch, depending on the destination and customs.
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Pieces for this answer.
01
Dispatch
Orders leave our warehouse within 24 hours on business days. Orders placed at the weekend or on a public holiday are packed on the next business day. Once the parcel is handed to the carrier, you receive a tracking number by email; tracking can take 24-48 hours to activate.
02
Delivery
Tracked delivery usually takes 7-12 working days after dispatch. The exact time depends on the destination, the local carrier and customs. We do not publish a guaranteed delivery date. The tracking link is the best source for the current position of the parcel.
03
Packaging and duties
Every order ships in a plain, unbranded mailer. There is no product name, logo or category on the outside. Prices are in USD and do not include import duties or local taxes; any duties charged by your customs office are the buyer's responsibility. If a parcel is held by customs, the carrier will contact you with the next step.
04
The warehouse
Lace Index holds the stock it lists and dispatches from its warehouse in Hefei, Anhui, China. It is an independent store, not a marketplace. The piece you order is the piece that is packed.
05
Why the warehouse is in China
Lace Index is an independent store based in Hefei, Anhui, China. It holds the stock it lists and dispatches from its own warehouse. That is why the dispatch time is short and the tracking starts in China. The store is not a marketplace and does not claim to be a manufacturer.
06
Returns and the route back
If you return a piece, contact the studio first for the return address and any costs. The parcel travels back to the warehouse. Keep the tracking number until the refund is processed. Unworn pieces with the hygiene seal intact can be returned within 14 days.
07
Dispatch and delivery
The warehouse dispatches within 24 hours on business days. Tracked delivery usually takes 7-12 working days after dispatch. The estimate depends on the destination and customs. The tracking link shows the current status.
08
Duties and returns
Import duties and local taxes are not included. If they apply, the carrier collects them. Returns go back to the warehouse; contact us first for the address and any costs. Keep the tracking number.
09
A final note
The warehouse is in Hefei, Anhui, China, and the store holds its own stock. Dispatch is within 24 hours on business days, with tracked delivery after that. Duties are separate. The tracking link shows the route.
10
One more check
The store is not a marketplace or a manufacturer. It holds the stock it lists and dispatches from its own warehouse. The product page is the final check for the size and colour held, and the tracking link shows the route.
11
A final word
The warehouse location and the dispatch time are part of the service, not a secret. If you need the route before ordering, ask us and we will confirm the stock and the expected dispatch. If you need a specific delivery window, ask before ordering and we will check the current dispatch queue.
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At a glance
| Category | Bras & Sets |
|---|---|
| Price | From $9.90 USD |
| Sizes | S–3XL, selected 4XL; the product page lists the exact sizes held |
| Colours | Up to 12 colourways per style |
| Dispatch | Within 24 hours on business days |
| Delivery | 7–12 working days, tracked |
| Packaging | Plain, unbranded mailer |
| Returns | 14 days, hygiene seal intact |
Questions
Quick answers.
Where does Lace Index ship from?
Do you ship worldwide?+
Yes. Delivery is tracked and usually takes 7-12 working days after dispatch.
Do you ship from China?+
Yes. Orders dispatch from our warehouse in Hefei, Anhui, China.
How fast is dispatch?+
Within 24 hours on business days. Weekend and holiday orders go out on the next business day.
Will I get a tracking number?+
Yes, by email once the parcel is handed to the carrier. It can take 24-48 hours to activate.
Are duties included?+
No. Import duties and local taxes are the buyer's responsibility.
Still unsure?
Send us your measurements.
Tell us the piece you are considering and the fit you want. We will compare it with the actual stock.